Refund Policy
Updated: 01 Jan 2026
Pulak Design Studio (“we”, “our”, “us”) sells digital products and digital services through this website. Please read this Refund Policy carefully before making a purchase.
All payments on this website are processed by Paddle, which acts as the Merchant of Record.
1. Digital Products & Services
Our offerings include, but are not limited to:
Digital downloads (eBooks, UI components, templates, code snippets)
Access to digital content or licensed materials
Subscription-based digital services
Because these are digital products, delivery is typically instant and irreversible once access is granted.
2. General Refund Policy
All sales are considered final once a digital product has been delivered or access has been provided.
We do not offer automatic refunds for digital products due to their nature (they cannot be “returned”).
Refunds are only granted in limited circumstances outlined below or where required by applicable law.
3. Eligible Refund Scenarios
You may request a refund if:
The product is materially defective or not functioning as described
You were charged multiple times for the same product
There was a technical error that prevented access and we are unable to resolve it
The product was misrepresented on the sales page in a material way
Refund requests are reviewed case-by-case and are not guaranteed.
4. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after purchase
Lack of use or failure to download the product
Incompatibility due to unsupported software, hosting, or third-party tools not disclosed by the customer
Failure to understand product features clearly described on the product page
Requests made after a substantial portion of the content has been accessed or downloaded
5. Paddle-Processed Refunds
All payments and refunds are handled by Paddle, acting as Merchant of Record.
Refund requests must be submitted through Paddle’s checkout receipt or Paddle’s support system.
In some regions (such as the EU/UK), Paddle may allow refund requests within 14 days of purchase, subject to legal requirements and Paddle’s internal policies.
Paddle’s decision regarding refunds is final.
If a refund is approved, the amount will be returned to the original payment method used during purchase. Processing times depend on the payment provider.
6. Subscription Cancellations
You may cancel a subscription at any time to prevent future billing.
Cancellation does not automatically entitle you to a refund for amounts already paid.
Subscription management and cancellations must be handled through Paddle.
7. Legal & Consumer Rights
Nothing in this Refund Policy limits or overrides your statutory consumer rights under applicable laws. If local consumer protection laws grant you additional rights, those rights will apply.
8. Contact & Support
If you believe you are eligible for a refund or need help with your purchase:
Contact Paddle via the checkout receipt email
Or reach out to us at: hello@pulakds.com
We’ll do our best to assist and coordinate with Paddle where appropriate.
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